Erwin Losekoot

Academic Head of Programmes (Hospitality and Tourism Management)

erwin losekoot

Erwin Losekoot is originally from The Netherlands but after travelling the world with his parents he attended school in the UK before reading Hospitality at Strathclyde University’s Scottish Hotel School in Glasgow, UK, graduating in 1990. After several years’ hospitality industry experience he completed his MBA at Edinburgh University Management School in 1995. In 1999 he returned to Strathclyde University to take up the position of the Sir Hugh Wontner Lecturer in Hospitality where he taught until 2009. He then moved to become Senior Lecturer at Auckland University of Technology where he also completed his PhD researching the airport customer experience using Auckland Airport as a case study. In 2015 he graduated and then moved to AIS. He has authored or co-authored two book chapters, 20 journal papers and 29 academic conference papers.

He is interested in people’s experience of hospitality and qualitative research methodologies.


Selected publications:


Losekoot, E. (2015). Factors influencing the airport customer experience: A case study of Auckland International Airport’s customers. (Unpublished Doctoral Dissertation): Auckland University of Technology, New Zealand. Available from:


Refereed journal papers:

Kelly, R., LOSEKOOT, E., and Wright-StClair, V.A. (2016). Hospitality in hospitals: The importance of caring about the patient. Hospitality & Society, 6(2), 113-129. doi: 10.1386/hosp.6.2.113_1

Neill, L., Johnston, C., and  LOSEKOOT, E. (2016). New ways of gazing: the refractive gaze. International Journal of Tourism Anthropology, 5(1/2), 138-151.

LOSEKOOT, E. and Wong, L. (2014). Culturally responsible curriculum development in hospitality, tourism and events management. Ara Journal of Tourism Research, 4(1), 61-69.

Peter, C., Poulston, J. and LOSEKOOT, E. (2014). Terrorism, rugby and hospitality: She’ll be right. Journal of Destination Marketing & Management, 3, 253-261. doi:10.1016/j.jdmm.2014.03.001

Legget, J.A., LOSEKOOT, E., Neill, L. and Wood, Y. (2014). Are posters worth the paper they are printed on? The pedagogy of posters in hospitality and tourism management education. SCHOLE: A Journal of Leisure Studies and Recreation Education, 29(1), 91-101.

Kim, BCP, LOSEKOOT, E. & Milne, S. (2013). Consequences of empowerment among restaurant servers: Helping behaviors and average check  size. Management Decision, 51(4), 781-794. doi:10.1108/00251741311326563 

Kokkranikal, J., Antony, J., Kosgi, H., & LOSEKOOT, E. (2013). Barriers and challenges in the application of Six Sigma in the hospitality industry: Some observations and findings. International Journal of Productivity and Performance Management, 62(3), 317-322. doi:10.1108/17410401311309203

Schitko, D., & LOSEKOOT, E. (2012). An Investigation of the Attitudes of Travel and Tourism Intermediaries to Mature Travellers. Journal of Tourism, 13(1), 61-78.

LOSEKOOT, E., & Hull, J. S. (2012). Customer orientation of cruise destinations in Newfoundland and Labrador, Canada - exploring key issues for ports and the cruise lines.. Tourism: An International Interdisciplinary Journal, 60(1), 71-90. Retrieved from

LOSEKOOT, E,  Leishman, E, & Alexander, MJ, (2008) ‘How change does not happen: The impact of culture on a submarine base’, Tourism and Hospitality Research, Vol 8, No 4, pp255-264

Hassanien, A & LOSEKOOT, E (2002) 'The application of facilities management expertise to the hotel renovation process', Facilities, Vol 20, No 7/8, pp230-238

Tantawy, A & LOSEKOOT, E (2001) 'An assessment of key hotel guest contact personnel in handling guest complaints', Journal of Quality Assurance in Hospitality & Tourism, Vol 1, No 4, pp21-43

LOSEKOOT, E & Wood, RC (2001) 'Scottish tourism employment', Scottish Affairs Journal, Issue 34, pp91-106

LOSEKOOT, E, Verginis, CS, Wood, RC (2001) 'Out for the count: some methodological  questions in 'publications counting' literature', International Journal of Hospitality Management, Vol 20, Issue 3, September pp233-244.

LOSEKOOT, E, Wezel, R van, Wood, RC (2000) 'Conceptualising and operationalising the research interface between Facilities Management and Hospitality Management’ Facilities, Vol 19, No 7/8 pp296-303



Nickson, D. Baum, T. LOSEKOOT, E. Morrison, A. Frochot, I. (2002) 'Skills, organisational performance and economic activity in the hospitality industry: a literature review', 5 ed Universities of Oxford and Warwick, SKOPE: Economic and Social Research Council Centre for Skills, Knowledge and Organisational Performance (SKOPE)


Refereed conference papers:

LOSEKOOT, E., & Lugosi, P. (2016). A New Zealand Airport Customer Experience Model. (pp 102-113). Proceedings Editors: McMahon-Beattie, U. and Boyd, S.  CHME2016 Conference: Inspire, Innovate, Succeed withing Hospitality Management, Ulster University Business School, Belfast, UK. Awarded best theme conference paper.

Crutzen, J., LOSEKOOT, E*., & Staal, A. (2015). FM Kiwi-style: The development of FM professionals in New Zealand. European Facility Management Conference. Glasgow, Scotland, UK.

LOSEKOOT, E. (2015). Airports: Places or Non-places - Who cares? 2nd Symposium of the Transport and Tourism Special Interest Group, Auckland, New Zealand, 15 Apr 2015 - 17 Apr 2015. Proceedings Editors: Luck M. 2nd Symposium of the Transport and Tourism Special Interest Group. 16-16. 15 Apr  (Awarded Best Paper)

LOSEKOOT, E., & Wright. (2014). Heideggerian Da-sein in the airport customer experience. In Council for Hospitality Management Education 2014 Annual Research Conference. Buxton, UK. Awarded best theme conference paper

LOSEKOOT, E*., & Wright, N. (2013). A conceptual model of the management of creativity and innovation in airports. In J. Fountain, & K. Moore (Eds.), Tourism and global change: On the edge of something big. CAUTHE 2013 Conference Proceedings (pp. 463-468). Christchurch, New Zealand.

LOSEKOOT, E*., & Sherlock, D. (2013). Alcohol and hospitality - Operational decisions on a marae. In J. Fountain, & K. Moore (Eds.), Tourism and Global Change: On the edge of something big. CAUTHE 2013 Conference Proceedings (pp. 469-473). Lincoln, New Zealand: Lincoln University.

Peter, C., LOSEKOOT, E*., & Poulston, J. (2013). Be prepared or she'll be right? Terrorism, hotels and mega events in New Zealand.. In J. Fountain, & K. Moore (Eds.), Tourism and Global Change: On the edge of something big. CAUTHE 2013 Conference Proceedings (pp. 591-603). Lincoln, NZ: Lincoln University.

Wright, N., & LOSEKOOT, E*. (2012). Interpretative Research Paradigms: Points of Difference. In Proceedings of the 11th European Conference on Research Methods (pp. 416-422). Retrieved from

LOSEKOOT, E*. (2012). Security v Hospitality in airports - a pyrrhic victory?. In Security of Geography/Geography of Security Annual Conference 2012 Proceedings (pp. 189). London, UK: RGS-IBG. Retrieved from

LOSEKOOT, E.*, Wright, J. N. (2011). ‘Transporting people to new experiences: The role of airport spaces’. Paper presented at the Royal Geographical Society Annual International Conference, London, UK (31 Aug – 2 Sept).

Kim, BP.*, LOSEKOOT, E., Milne, S. (2011). ‘Impact of  psychological empowerment for individual service workers’. Paper published in Conference Proceedings of the 2nd International Research Symposium in Service Management, Yogyakarta, Indonesia (26-30 July), p392-401.

Schitko, D*., LOSEKOOT, E. (2011). ‘Is New Zealand ready for the Baby Boomers? Servicing senior travelers’. Paper presented at the Annals of Tourism Research: Advancing the Social Science of Tourism Conference, Guildford, UK (28 June – 1 July), p111-112.

LOSEKOOT, E, Wong, L, (2010) ‘Culturally responsible curriculum development in hospitality, tourism and events management’. Paper presented at the New Zealand Tourism & Hospitality Research Conference, Auckland University of Technology, Auckland,  NZ, (24-26 November).

Hull, J., LOSEKOOT, E. (2009) ‘Customer orientation of cruise destinations in Newfoundland and Labrador, Canada – are they ready for challenging economic times?’ Paper presented at the 19th Nordic Symposium in Tourism and Hospitality Research, Akureyri, Iceland, (22-25 September).

Erickson A*, LOSEKOOT, E*, O’Gorman K, (2009) ‘The YMCA line-up and hotel guests – what do they have in common?’. Paper presented at the New Zealand International Hospitality Management Conference, University of Waikato/Bay of Plenty Polytechnic, Tauranga, NZ, (16-17 November).

LOSEKOOT, E, Wezel, R van, Wood, RC (2000) 'Conceptualising and operationalising the research interface between  Facilities Management and Hospitality Management.' Paper presented at the World Workplace Europe (Facilities Management) Conference, Glasgow, Scotland. 11-13 June.