Code of Practice

The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021

AIS observes, and is bound by, the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021. Copies of the Code are available from the New Zealand Qualifications Authority website


Auckland Institute of Studies is registered by the New Zealand Qualifications Authority (NZQA) as a Private Training Establishment under the provisions of the Education Act 1989 and its subsequent amendments. At its last NZQA review in 2018, AIS received an assessment of “highly confident” for educational performance and “highly confident” for capability in self-assessment, being Category 1.

AIS also complies with the new Education (Pastoral Care of Domestic Tertiary Students) Interim Code of Practice 2021 which came into effect from 1 January 2022 and is available at the NZQA website.

AIS ensures that your needs and welfare is our priority. If you believe that AIS is not meeting the outcomes or requirements of the Code, you may discuss this with us. There are also external avenues that you could communicate with if you feel you are still not satisfied after dealing with the school authorities, and it can be found using these links.

NZQA iStudent flyer
Tertiary Education Dispute Resolution


AIS is a member of a number of industry organisations, including Independent Tertiary Education New Zealand (ITENZ), English New Zealand and the Tourism Industry Association of New Zealand.


Full details of immigration requirements, advice on employment rights in New Zealand while studying, and reporting requirements are available from Immigration New Zealand, and can be viewed at:

Medical and Travel Insurance

International students (including group students) must have appropriate current medical and travel insurance while in New Zealand.

Eligibility for Health Services

Most international students are not entitled to publicly-funded health services while in New Zealand and may be liable for the full cost of any medical treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health, and can be viewed at the Ministry of Health website

Accident Insurance

The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but international students may still be liable for all other medical and related costs. Further information can be viewed at


International students enrolled in AIS diploma and degree programmes may work up to 20 hours per week and full-time during the summer holidays and semester breaks. Bachelor's degree and postgraduate students also qualify for a three-year post-study work visa after graduation, while graduate diploma and two-year undergraduate students qualify for a one-year post-study work visa after graduation. In some cases English language students and spouses of graduate students may also qualify for work rights.

Fees Protection

All student fees are held in an independent trust account – Jolly Duncan & Wells Trustees Ltd, AIS Student Trust – managed by an independent Chartered Accountant. Fees are released periodically in arrears on a pro rata basis in relation to tuition delivered.

Refund Policy

For international students in programmes over three months, all payments exceeding up to 25% of the fees paid will be refunded if the student withdraws within the first ten working days of the programme. Thereafter, fees paid are non-refundable. The refund policy is in accordance with the Education Act 1989. Full information is contained in the Enrolment Application Form.

Orientation Day

New students must be present for orientation prior to classes commencing. Absence from orientation can negatively impact on a student’s ability to settle into campus and academic life at AIS.

Returning students are able to select courses on-line during the second half of the previous semester.

Enrolment Restrictions

Students who fail to make satisfactory progress may have their study programmes restricted. Entry to some programmes may be limited for domestic students due to government funding constraints.

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