The hospitality industry is a vibrant, energetic sector in which to launch a career, and a qualification in Hospitality Management from Auckland Institute of Studies (AIS) gives you access to this exciting job market.
Gain the expertise to pursue a management career across hotels, restaurants, cafes and other tourism businesses in the hospitality industry through our diverse range of programmes. Each will equip you with the skills, knowledge and training to excel in a variety of positions within the sector. Best of all, you will have an opportunity to gain valuable hands-on workplace experience and forge connections with industry leaders by completing an industry placement course in the third year of the Bachelor of Hospitality Management, as well as the final semester of the Graduate Diploma in Hospitality Management. These could grant you direct access to ongoing employment opportunities.
Such workplace experience comes at an opportune time, since there has been consistent growth in international visitor numbers. Tourism New Zealand has forecast spending in this sector, which, coupled with the expansion plans for airports, indicate that the country is preparing for further growth in the tourism and hospitality sector. Now is an excellent time to be career planning in this area, and with the help of the our industry relationships, alumni members and support from our in-house Student Careers Centre, we assist AIS Hospitality Management students in finding employment, both while you study and when you graduate.
This short two-day programme covers the Sale and Supply of Alcohol Act (2012) and its implications for licensed premises, as well as the host responsibility requirements as a duty manager of licensed premises. If you plan to hold a Duty/General Manager's Certificate, this LCQ is the approved prerequisite qualification since it is required by law that any hospitality business selling alcohol on its premises have a properly qualified duty manager on site.
The Barista Skills Certificate is a highly practical programme, focussed on giving you the knowledge, skills and confidence to step directly into a barista role. You will be refining your coffee making skills in the AIS Asquith café serving paying customers backed up by highly experienced tutors who are passionate about sharing their expertise and industry experience. In a city that loves its coffee this qualification will open doors for you and improve your employment options.
This programme will provide the necessary knowledge around food safety and hygiene in New Zealand. This programme is also held in our AIS Asquith café where you will have a very 'hands-on' curriculum, preparing food for paying customers and gaining the skills and confidence needed to perform in the industry. A Food Safety Certificate will improve your employability as employers in this industry find this to be a desirable qualification in their employees.
This qualification has been designed by industry professionals to give you the skills you need to work in and manage a café business. These skills will enable you to work in a safe manner, help you to listen to and communicate with your customers, have the systems and procedures in place that will avoid many common problems in cafés in New Zealand, and be able to prepare, cook and serve food and beverages (including a range of barista coffees).
5.150 New Zealand Diploma in Hospitality Management (Level 5)
As an entry-level qualification comprising seven courses, this Diploma is ideal for students who wish to enter the workforce as soon as possible and are content to focus on operations. Areas of study include written and oral communication skills for the industry, principles of Hospitality Management and operations for food, beverage and food production. The Diploma can also be used as a stepping-stone towards the Bachelor of Hospitality Management degree which offers access to management roles.
5.250 New Zealand Diploma in Hospitality Management (Level 6)
At intermediate-level, this Diploma is the next step after completing Level 5. This further study enables students to gain a firmer grasp of the main principles of this sector, and their applications too. Additional skills in Human Relationships in tourism and hospitality are gained, along with Hospitality Strategic Management and a number of other perks.
5.300 Bachelor of Hospitality Management
If you wish to acquire a managerial role in the fast-growing hospitality sector both in New Zealand and overseas, the BHM provides a solid foundation in the key functions of management, marketing and economics.
Both your theoretical and practical skills will be honed since you get to partake in work placements as well as build you hospitality business acumen through the courses of the BHM. There's also an opportunity to flex your academic research muscles by choosing between a Hospitality Management Research Project or Applied Hospitality Management Project.
5.400 Graduate Diploma in Hospitality Management
The GDHM is ideal for those who already have a bachelor's degree or similar qualification in a discipline other than hospitality management, but wish to embark in a career in this sector and need a qualification to facilitate the change of direction. Alongside learning the core principles, theories and applications of this sector, you will be able to participate in an internship programme at reputable hospitality establishments such as Hilton Hotels and SkyCity, to name a few.
Semesters and scheduled breaks:
Semester 3, 2017 - 11 September to 15 December
Between Semester Break - 16 December 2017 to 29 January 2018
Semester 1, 2018 - 30 January to 4 May
Between Semester Break - 5 May to 20 May
Semester 2, 2018 - 21 May to 24 August
Between Semester Break - 25 August to 9 September
Semester 3, 2018 - 10 September to 14 December
Between Semester Break - 15 December 2018 to 28 January 2019
Hospitality Management Programme Staff
Director for Business, Hospitality and Tourism
M.Ed (elearning), Dip.T.E.F.L.A, BSc, DipTeaching
Academic Leader, Hospitality Programmes
BSc, BHM, PGDipHA, MIHM (Hons.)
Main Teaching Field:
Hospitality management, business environment, strategic management
Phone: 845 5606 ext 240
I started my hospitality career as a Management Trainee in Sales and Marketing in India and came to New Zealand in 2003 as an international student. I completed my Masters in International Hospitality Management as the ‘First Graduand’ from AUT. Further to my hospitality experience in New Zealand, I have been involved with tertiary education from 2008 onwards.
Outside of work, I am learning taekwondo and enjoy cricket, Bollywood music and movies.
CertTT AUT, DTTC ATI, Advanced Diploma in Travel and Tourism (ATITB), Graduate Certificate in International Tourism Management (AUT)
Phone: 845 5606 ext 222
I have had a varied and interesting career working in the tourism industry. My roles include an inbound consultant for the North American department for Newmans Tours Ltd in Auckland and Honolulu, international travel consultant for American Express Travel and several roles in Air New Zealand. Previous to my role at AIS, I was teaching at the New Zealand School of Travel and Tourism. I have travelled extensively throughout New Zealand, Australia, the Pacific Islands, the USA and Europe. I have three children and am passionate about travelling, interior design, and food and wine.
MIHM(Hons.), GDTT, BIHM, NCALE, NCAET, LCQ, Food Handling Certificate
Main Teaching Field:
Food and beverage production and management
Phone: 845 5606 ext 222
I began my hospitality career with a Bachelor degree in International Hospitality Management with AUT. As an international student, it was not easy, and I slowly worked my way up from room attendant to management roles. However, the more time I spent at work, the more I realised the importance of having professional qualifications in today’s hospitality industry. And as a result, I decided to go back and study for the Master's degree. During this time, I also worked for AUT as a research assistant which broadened my knowledge in academic research and studies. I started my Master study and my teaching career in 2012 and by 2015 I graduated with Master degree and graduate diploma in Tertiary Teaching. Recently, I am preparing my proposal for my PhD study with a strong focus on soft skills requirements for the hospitality industry. However, I do believe that the academic and practical skills come hand in hand. I am highly interested in industry trends and am also actively involving in regional and national culinary competition training and judging. In terms of teaching, I started my teaching career with one on one tutoring practice for hospitality students during my Master study. And stepped into tertiary teaching in 2012, and have taught both practical and theory based courses ranging from NZQA level 2 to level 7. It is my aim at AIS to provide our students with all the necessary knowledge and skills required to excel as professionals in the global hospitality industry.
Tutor, Hospitality Programmes
PGDip IHM (AUT)
Main Teaching Field:
Hospitality Certificate Programmes, Food & Beverage Services
Phone: 845 5606 ext 223
“Coffee is soul food! It stimulates your senses, it calms and revitalises the soul. Knowing where it comes from, how it is made and what it should be like in the cup is extremely satisfying!”
That’s the view of AIS barista trainer and hospitality tutor Anne Lawson. She should know – she’s been teaching the fine art of coffee making since 2013, having learnt from some of the best in the business, including Gravity Coffee and The Atomic Café. With more than 20 years of hotel experience under her belt – ten in hotel operations and food & beverage operations and ten as a General Manager - Anne has had plenty of time to develop her expertise and fine-tune her techniques.
Her vast industry experience has been accumulated across a wide range of hotel chains including Accor, Duxton and Quality Inn – Choice Hotels Australasia. In 2009 Anne made it onto the inaugural Inductee Choice Hotels Honours Role for her services to Choice Hotels. Meanwhile her knowledge and passion for customer service saw her write two articles on the subject, which were published in the widely respected Hospitality Magazine in 2010.
A stint as a panellist for NZQA (the New Zealand Qualifications Authority), sparked Anne’s interest in teaching and in 2013 she joined the tutorial team at hospitality and cookery school NZMA. Since joining AIS in January 2015 she has taken on a range of roles including hospitality tutor, hospitality industry practice supervisor (supporting internship students) and Asquith Café supervisor (overseeing training café operations and catering for conferences ranging from 12 to 250 guests). Anne is also a workplace assessor for Mt Albert Grammar School’s Year 13 Food & Technology students, facilitating the Secondary Tertiary Alignment Resource (STAR) programme.
“I get great satisfaction out of seeing my students achieve small milestones, like perfect extraction and correctly textured velvety smooth milk. The first time they make a great cup of coffee is a real thrill! I also teach them that customer service is just as important as the technical know-how. Engaging your customers through flair and conversation, and remembering what they like to drink will keep them coming back time after time.”
Anne has a Postgraduate Diploma in International Hospitality Management .
BA, MA Auck
Main Teaching Field:
Tourism in New Zealand, Heritage Tourism Studies, Ecotourism
Phone: 845 5606 ext 215
I was born and raised in Auckland but have lived in several places in Australia, England and New Zealand. I hold a Masters in History and have worked in the tourism and hospitality industry. The topic of my PhD study is on guide-visitor interaction during guided wildlife tours conducted by the Supporters of Tiritiri Matangi in New Zealand and Pacific Whale Foundation in Hawai’i. My research interests are in guide training, informal learning, visitor attractions and ecological restoration. I am a volunteer guide on Tiritiri Matangi. My most recent publications are a chapter on researching guided tours in The Social Side of Tourism (Peter Lang, 2015) and a co-authored chapter on environmental interpretation in Whale-watching: Sustainable tourism and Ecological Management (Cambridge University Press, 2014).
Dr Nick Towner
BSC (Griffith), MSC (Auckland), PhD (AUT)
Main Teaching Field:
Sustainable Tourism Development, Surf Tourism, Pacific Tourism, Marine Tourism
Phone: 845 5606 ext 240
My doctoral research focused on surf tourism in the Mentawai Islands of Indonesia and sustainable community development.
I am an enthusiastic surfer, and own and operate a surfing tour company in New Zealand called New Zealand Surfing Adventures. I have travelled extensively throughout the Asian Pacific Islands chasing the endless summer.
Tourism & Hospitality Management Programmes Administrator
Phone: 845 5606 ext 201