AIS enrolment, withdrawal and refund policies are outlined in Section K of the Enrolment Application Form. Copies of all forms are available from Student Services - Administration at the St Helens Campus.
Withdrawal from a Programme and Refund
For programmes under five weeks, 50% of the fees paid will be refunded if you withdraw prior to or within the first two days of the programme commencement. After this, fees paid are non-refundable.
For programmes of five weeks or more, but less than three months, 75% of the fees paid will be refunded if you withdraw prior to or within the first five days of the programme commencement. After this, fees paid are non-refundable.
International Students: For programmes over three months, all payments exceeding up to 25% of the fees paid will be refunded if you withdraw within the first 10 working days after the first day you are required to be at AIS to commence the programme of studies you are enrolled in. After this, fees paid are non-refundable. Students withdrawing within one month prior to the start of the programme will be entitled to a refund less a deduction of 17.5%. International students withdrawing earlier than one month prior to the start of the programme will be entitled to a refund less a deduction of NZ$500 or 10% of the fees paid, whichever is the lesser.
Domestic Students: For programmes over three months, all payments exceeding $500 or 10% of the fees paid, whichever is the lesser, will be refunded if you withdraw prior to or within the first seven days after the first day you are required to be at AIS to commence the programme of studies you are enrolled in. After this, fees paid are non-refundable.
Any applications for withdrawal with refund must be made in writing on the appropriate Tuition Fees Refund Request Form, and must state reasons in full. Written confirmation from your parents, guardian or agent is required if the enrolment was made through them, and refunds will be transferred back to the source of payment. If you are transferring to another institution, a copy of the new Student Visa must be provided with the application.
- Two weeks’ notice must be given for cancellation of accommodation arrangements (dormitory and homestay).
- Full refunds will be given in the case of cancellation by AIS of a course/qualification before or during the course/qualification, or if the student visa is declined by Immigration New Zealand.
- Applications to change education provider require approval from Immigration New Zealand, and you must study in accordance with your Student Visa while awaiting a decision from Immigration New Zealand.
- Refund requests outside the above criteria should be submitted in writing to the Academic Registrar for special consideration.
Withdrawal of a Student by AIS
Students who have enrolled in a programme but do not attend classes by the end of the second week of the programme start date will be withdrawn from the programme and may forfeit fees paid.
A Programme Change/Re-enrolment/Withdrawal Form must be completed (available from the Student Services - Administration office). Programme changes by newly arrived international students are subject to approval by Immigration New Zealand.
Late Enrolment in a Programme and/or Courses
Students will not normally be accepted into degree-level programmes and courses after two weeks of teaching has elapsed. Late payment of fees owing after the first four weeks of semester incurs a $150 penalty.
Transfers and Withdrawals from Courses Within a Programme
For degree programmes, students may transfer their enrolment and fees from one course to another course within two weeks of the beginning of the course. A Change of Course Form needs to be completed (available from the Student Services - Administration office). A late course change fee of $20 is payable if application is made after the first seven days of the beginning of the course. Course changes after the first two weeks of class are not permitted as students will have missed too much tuition to be able to catch up.
After the first two weeks, students may withdraw from a course (without a refund) up to the end of the fifth week, and must complete a Change of Course Form available from the Student Services Office. In this case, a grade of ‘WD’ (Withdrawn) is recorded on the academic record. Students withdrawing after the fifth week will be recorded as ‘E’ (Failure to Complete).
In special cases, first year students who are struggling in an undergraduate course may be permitted to withdraw from the course up to the end of the fifth week of the semester, with course fees carried forward to the next semester. This concession is not available for students with outstanding fees or poor attendance, and is applied only once per course. A ‘CN’ grade is recorded against the course withdrawn from.
If a student does not officially withdraw from an individual course or programme, but fails to complete, then a grade of ‘E’ (Failure to Complete) will be recorded on their academic record. Students are advised to complete the withdrawal formalities early to avoid having this on their academic record.
Students who have a personal emergency and need to break their studies or return home must seek approval to do so from the Vice-President. In certain circumstances, a transfer of an enrolment to the following semester may be arranged.
Change of Residency Status
Fees are not adjusted if an international student’s immigration status changes to Permanent Resident during the enrolment period paid for.
Expulsion and Suspension
Fees are non-refundable in the case of expulsion or suspension of a student from AIS.